^{3.1.An existing Client may request temporary or permanent exclusion from our services/website/platforms}

^{3.2.The Client must indicate that such self-exclusion is voluntary and must be reduced to writing and submitted to the ZAR PRIVÉ Customer Care email address.}

^{3.3.The voluntary self-exclusion submission must indicate what the reason for such exclusion is, which may include but is not limited to:}

^{3.3.1. A ‘cooling-off’ period, whereby the account may be frozen for a period of either 24 or 48 hours at the request of the Client.}

^{3.3.2. A ‘brief break’, whereby the Client may request that their account is frozen for a period of one (1) week / seven (7) days.}

^{3.3.3. Temporary suspension, whereby the Client’s account will be suspended for a period one (1) month.}

^{3.3.4. Long-term suspension, whereby the Client’s account will be suspended for a period of six (6) months}

^{3.3.5. Permanent account closure, whereby the Client’s account will be closed permanently, and the account will thereafter not be reopened by ZAR PRIVÉ PTY. LTD.}

^{3.4.A Client may request self-exclusion for the reasons as stated in terms of clause 3.3., or otherwise, via written email request, which may be forwarded to the Customer Care email address as listed on the ZAR PRIVÉ website.}

^{3.5. ZAR PRIVÉ undertakes to enforce measures to restrict or prohibit gaming activity related to suspended accounts until the suspension period expires.}

^{3.6. Once a permanent self-exclusion request has been made to}^{ZAR PRIVÉ , Customer Care will contact the Client to facilitate returning any remaining funds held in the account balance, less bonus money.}

^{3.7.Once the self-exclusion period has been concluded, the Client’s account will not automatically be reactivated, a Client must notify ZAR PRIVÉ of their intention to return to the platform/website as a user.}

RESPONSIBLE GAMBLING POLICY

1. OBJECTIVE

2. CONSUMER PROTECTION CHECKS

3. RESPONSIBLE GAMBLING

4. REACTIVATION OF A SELF-EXCLUDED ACCOUNT